Terms & Conditions

Terms & Conditions — Promedics Healthcare Pvt. Ltd.

1. Introduction
These Terms & Conditions (“Terms”) govern your use of Promedics Healthcare’s website, mobile apps, clinic services, appointment booking, and doctor staffing arrangements. By using the Services or making an appointment you agree to be bound by these Terms.

2. Who May Use the Services
You must be legally capable of entering into a contract in India and be at least 18 years old, or act through a parent/guardian for minors.

3. Scope of Services
a. Promedics Clinics: outpatient consultations, preventive checks, basic diagnostics, in-house pharmacy support.
b. Doctor Staffing: provision of ICU, emergency, night-duty, and on-call doctors to hospitals under separate staffing agreements. Our role is staffing/co-ordination; clinical care decisions remain the responsibility of the attending doctor and the hospital.
c. Online Tools & Bookings: appointment booking, reminders, and patient portals.

4. Appointments, Cancellations & No-shows

• •Bookings can be made online or at clinics. Cancellation policy: appointments may be cancelled or rescheduled up to XXX hours before the scheduled time without charge; late cancellations or no-shows may incur a fee. (Customize.)
• •For staffed doctors, hospitals typically follow the staffing contract on cancellations and replacements.

5. Fees, Billing & Payments

• •Fees for consultations, diagnostics, and staffing are as communicated at booking or in the staffing agreement.
• •Payments may be processed through third-party gateways. By paying you authorize the gateway and confirm accuracy of payment details. Refunds are governed by our Refund Policy and applicable laws.

6. Medical Information & Prescriptions

• •Any medical information provided on the website is for educational purposes only and does not replace professional diagnosis. (See Disclaimer).
• •Prescriptions issued after a consultation are valid subject to local regulatory requirements. Promedics will not be responsible for off-label use or misuse of medication.

7. User Obligations & Representations
You represent that the information you provide is accurate and that you will not use the Services for illegal purposes. You must notify us of changes to contact or medical information where relevant.

8. Intellectual Property
All website content, branding, logos, and materials are the intellectual property of Promedics or its licensors. You may not reproduce, distribute, or create derivative works without written permission.

9. Confidentiality & Medical Records
We maintain confidentiality of patient records as required by law and professional ethics. We may share records with authorized hospitals, doctors, or third parties only for care coordination or with your consent.

10. Limitation of Liability

• •Promedics provides staffing and coordination services and strives for professional conduct. However, Promedics is not the treating hospital or principal clinician. To the maximum extent permitted by law, Promedics’ liability for any direct or indirect loss arising from use of Services is limited to fees paid for the particular service in dispute.
• •Under Indian consumer and tort law, certain liabilities cannot be excluded (e.g., gross negligence, willful misconduct). Consumer protection statutes may render unfair contract clauses void.

11. Indemnity
You agree to indemnify Promedics against claims, losses, liabilities, costs arising from your breach of these Terms, misuse of Services, or inaccurate information provided by you.

12. Force Majeure
Promedics is not liable for delays/ failures caused by events beyond reasonable control (natural disasters, strikes, acts of government, pandemic-related restrictions, third-party outages).

13. Termination & Suspension
Promedics may suspend or terminate access to Services for breach of these Terms, fraudulent activity, or where necessary for safety and compliance. For staffing contracts, termination terms will be as per separate agreement.

14. Dispute Resolution & Governing Law
These Terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, unless the parties agree to alternative dispute resolution (mediation/arbitration). (You may include mandatory pre-litigation mediation clause if client prefers.)

15. Modifications
We may update these Terms. Material changes will be notified in advance. Continued use constitutes acceptance of updated Terms.

16. Contact & Notices
For service queries, complaints or support:

• •Email: [email protected]
• •Address: Promedics Healthcare Pvt. Ltd.,Hyderabad, Telangana, India.